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What’s new at Manulife Insurance …

A collection of important updates for advisors. 

Akira virtual healthcare 

24/7 health care at your fingertips

Your health and dental clients[1] and their insured dependents can now enjoy unlimited, unrestricted 24/7 virtual health care right on their phones via text or video chat. Access to medical consultants and clinicians is now possible through the Akira by Telus app – available to everyone registered with Manulife SecureServe.[2] The service, available anywhere in Canada, includes:

  • Clinical screening and mental health assessments 
  • Prescriptions and prescription refills
  • Referrals for diagnostic services, such as lab work or MRIs 
  • Text and video conversations 
  • Personalized mental wellness plan management 
  • An in-house bridge to psychiatry
  • Referrals to registered mental health therapists

Download the Akira Virtual Health app by visiting manulifehealthcareonline.ca or from the Apple or Google Play stores.                                                                                                                                                                                                           

New insurance job aids 

Product and policy information available when you need it.

When your client has questions about their policy or a specific product, you want access to that information as quickly as possible – and a phone call into the Manulife call centre may not be the most convenient option. To help you give your clients best-in-class service, more than a dozen job aids are now available that cover some of the most frequently asked questions about topics and questions. Topics include:

 Access the entire list of new job aids and more anytime in the Insurance Training Corner by logging into Repsource.

Simplified underwriting for CI 

New critical illness testing limits

A streamlined application process now makes it easier for your clients who want critical illness (CI) insurance. The urine HIV test has now been eliminated for the Lifecheque CI Term-10 and Term-20 policies for applicants aged 18 to 40 up to $250,000. This change allows more clients to purchase this coverage without any testing. Applications can be submitted with the underwriting sections completed or with a completed tele-interview. Most customers can be approved without a health professional visit. 

Please note that coverage cannot be switched to other CI coverages within the first year of the contract. 



[1] Available with Flexcare®, FollowMe™ and Association health and dental plans.

[2] Manulife cannot guarantee the availability of this benefit indefinitely.   

Copyright Manulife


© 2020 Manulife. As one of Canada’s largest integrated financial services providers, Manulife offers a variety of products and services including insurance, living benefits, segregated fund contracts, mutual funds, annuities and guaranteed interest contracts. The persons and situations depicted are fictional and their resemblance to anyone living or dead is purely coincidental. This media is for information purposes only and is not intended to provide specific financial, tax, legal, accounting or other advice and should not be relied upon in that regard. Many of the issues discussed will vary by province. Individuals should seek the advice of professionals to ensure that any action taken with respect to this information is appropriate to their specific situation. E & O E. Manulife Mutual Funds and Manulife Exchange‑Traded Funds (ETFs) are managed by Manulife Investment Management (formerly named Manulife Asset Management Limited). Manulife Investment Management is a trade name of Manulife Investment Management Limited. A division of Manulife Asset Management Limited. Commissions, trailing commissions, management fees and expenses all may be associated with investments in the Manulife Mutual Funds and Manulife ETFs. Please read the ETF facts/fund facts as well as the prospectus before investing. The Manulife Mutual Funds and Manulife ETFs are not guaranteed, their values change frequently and past performance may not be repeated. Any amount that is allocated to a segregated fund is invested at the risk of the contractholder and may increase or decrease in value. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.

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